Shipping Policy

CYTRAC is currently available for pre-order. Pre-orders are fulfilled in the order they are received. Our current estimated delivery window is 12 to 16 weeks from the date of your order.

You will receive an email confirmation immediately after your order is placed. You will receive a second notification with tracking information when your order has been dispatched.

If you signed up to our mailing list, you will receive updates on manufacturing and shipping progress before the general public.

International orders are processed through our ShopWired storefront at intl.cytracgames.com. Fulfilment is handled from the United Kingdom via Royal Mail Click & Drop.

Shipping costs and estimated delivery times for your specific destination are calculated and displayed at checkout before you confirm your order.

We currently ship to the United Kingdom, the United States, and select international destinations. If you are unsure whether we ship to your country, contact us before placing an order.

Orders for the African market are managed locally by our Nigeria-based team. Fulfilment for Nigerian orders is handled via local logistics partners including GIG, DHL, Speedaf and similar carriers. Delivery timelines within Nigeria are typically shorter than international estimates.

For orders to other African countries, our team handles cross-border shipping on a case-by-case basis. Contact us at marketing@cytracgames.com before placing an order if you are outside Nigeria and within Africa.

Once your order has been dispatched, you will receive a tracking number via the email address used at checkout. International orders are trackable through the Royal Mail website. Nigerian and African orders are trackable through the logistics partner assigned to your shipment.

For orders shipped internationally, customs duties, taxes, and import fees may be levied by your country's customs authority upon arrival. These charges are the responsibility of the recipient and are not included in our shipping fees. We are unable to predict or control these charges.

If your order arrives damaged or does not arrive within a reasonable time after the estimated delivery window, contact us at marketing@cytracgames.com with your order number and a description of the issue. We will work with you to resolve it as quickly as possible.

If you have any questions about your order or our shipping process, reach us at marketing@cytracgames.com. We aim to respond within 2 business days.